Legal & Policy
ADH Hospitality Pvt Ltd – SoonStays
This document is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules thereunder. This electronic record is generated by a computer system and does not require physical or digital signatures.
This Privacy Policy explains how ADH Hospitality Pvt Ltd, operating under the brand SoonStays (“SoonStays”, “Company”, “we”, “our”, or “us”), collects, uses, stores, and protects user information when you access or use www.soonstays.com , our applications, or related services (“Platform”).
By using SoonStays, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect two categories of information:
1.1 Personal Information
Information that can identify you directly, such as:
- Full name
- Phone Number
- Email Address
- Address Details
- Booking information
- Communication History with Support
Personal information is collected when you:
- Create an account
- Make a booking
- Contact customer support
- Subscribe to updates or promotions
1.2 Non-Personal Information
Information that does not directly identify you, including:
- Device type
- Browser details
- IP address
- Website usage data
- Cookies and analytics information
2. How We Collect Information
2.1 Registration & Booking
We collect information when you register, submit forms, or complete reservations on SoonStays.
2.2 Automated Technologies
We may use standard technologies such as:
Cookies
Small data files stored on your device to improve user experience and website functionality.
IP Address Logging
Your IP address may be automatically recorded for security, analytics, and fraud prevention.
Tracking Tools
We may use analytics tools to understand how users interact with our Platform.
3. How We Use Your Information
We use collected data to:
- Process hotel bookings and payments
- Provide customer support
- Improve platform functionality
- Send booking confirmations and service notifications
- Prevent fraud or misuse
- Send promotional messages (you may opt out anytime)
4. Sharing of Information
SoonStays does not sell personal data.
We may share limited information with:
- Hotel partners to complete your reservation
- Payment gateway providers
- Technology service providers
- Government or law enforcement authorities when legally required
5. Data Security
- We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
- However, no internet-based system can be guaranteed completely secure, and users share information at their own risk.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill bookings
- Comply with legal requirements
- Resolve disputes and enforce agreements.
7.Your Rights
Subject to applicable laws, you may request:
- Access to your data
- Correction of inaccurate information
- Deletion of your account data (where legally permissible)
- Opt-out from marketing communications
To make such requests, contact us at:
bookings@soonstays.com8.Third-Party Links
Our Platform may contain links to third-party websites or services. SoonStays is not responsible for the privacy practices or content of external websites.
9.Children’s Privacy
Our Platform may contain links to third-party websites or services. SoonStays is not responsible for the privacy practices or content of external websites.
10. Changes to this Privacy Policy
SoonStays may update this Privacy Policy periodically. Updated versions will be posted on the website, and continued use of the Platform indicates acceptance of changes.
11.Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
